Return and Refund Policy
At Chase Pulls, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy to ensure a smooth and easy process.
- Order Cancellation and Amendments:
• You have the right to cancel or amend any order before the time of dispatch and receive a full refund. If you need to make changes or cancel your order, please contact us immediately at help@chasepulls.in
• However, once your order has been dispatched, cancellations or amendments are no longer possible. Please read below for our return policy after dispatch. - Returns:
• If you are not satisfied with your order after dispatch, you may return it within 7 days of receiving your item.
• The card(s) must be in original condition—unopened, unaltered, and undamaged. Cards must be returned in their protective case or packaging.
• You must contact us at help@chasepulls.in to initiate the return process before sending back any items. - Refunds:
• Once we receive the returned card(s) and confirm their condition, we will issue a refund to your original payment method.
•Refunds will be processed within 7 business days from the date we receive the returned item(s). - Non-Refundable Items:
• Items that have been damaged, tampered with, or opened are not eligible for return.
• Custom or personalized items are also non-refundable. - Shipping Costs:
• The customer is responsible for return shipping costs, except in cases where we have sent the wrong item.
• We suggest using a trackable shipping service to return items, as we cannot guarantee receipt of returned goods.6. Exchanges:
• We currently do not offer direct exchanges. If you have any questions or need assistance with your return, please reach out to our customer support team at help@chasepulls.in - Exchanges:
• We currently do not offer direct exchanges. If you have any questions or need assistance with your return, please reach out to our customer support team at help@chasepulls.in
